Our aim is simple - to ease congestion on England's roads. If we get it right, we can all look forward to safe roads, reliable journeys and being informed travellers. The following roles are critical to easing congestion on our roads and you will be working in partnership with the Police on unpredictable events of unknown duration - you can always expect the unexpected.

This is a new nationwide service which is being developed to help ease congestion on England's motorways and strategic road network. The service consists of two complementary parts - on-road Traffic Officers and staff in Regional Control Centres who direct and co-ordinate regional responses.

Our Roles
Traffic Officers Download role description for Traffic Officers (pdf)
Operations Managers Download Role Profile for Operations Manager (pdf) Download information brochure for Operations Manager (pdf)
Regional Control Centre Operators Download role description for Regional Control Centre Operator (pdf)
Emergency Planning Manager Download role description for Emergency Planning Manager (pdf)
Contingency & Events Manager Download role description for Contingency & Events Manager (pdf)
Team manager brochure Download Team manager brochure (pdf)
Team manager role profile Download Team manager role profile document (pdf)
Team manager FAQ's Download Team manager FAQ's document (doc)

You will need a full valid driving licence with no more than 3 penalty points for all roles, except Regional Control Centre Operators. This is a 24/7 service, operating 365 days a year. Therefore, you must be flexible with regard to working hours, as you will be part of a rotating shift pattern covering days, nights and weekends.

All roles enjoy comprehensive ongoing training, pension, generous holiday and up to 20% shift allowance.

The Highways Agency is an equal opportunities employer. We value diversity and continually strive to encourage it in our workplace. We therefore positively welcome applications from all sections of the community. We operate a guaranteed interview scheme for disabled people who meet the minimum criteria.